For over a century, the iconic blue octagon of ADT has been synonymous with home security and peace of mind. As one of the largest and most established security companies in the United States, ADT offers professional-grade monitoring and advanced smart home technology to protect millions of families and their properties.
While the service provides undeniable value, the commitment is significant. Unlike a monthly streaming subscription, an ADT plan is a long-term service agreement. Understanding the full scope of this contract is essential, especially if your circumstances change. This guide for 2025 will detail ADT’s services and provide a crucial, step-by-step plan on how to cancel your ADT contract.
What is ADT Security? A Professionally Monitored Ecosystem
ADT provides a comprehensive security solution that goes far beyond simple alarms. It’s a multi-layered system designed to detect and respond to various emergencies, all overseen by a network of professional monitoring centers.
Key Features of an ADT System
- 24/7 Professional Monitoring: This is the core of ADT’s service. When a sensor is triggered (e.g., a door opens, smoke is detected), a signal is sent to an ADT monitoring center. Trained professionals are on standby to verify the alarm and dispatch emergency services—police, fire, or medical—on your behalf.
- Custom Security Systems: ADT offers customized packages that can include door and window sensors, motion detectors, glass break sensors, and life safety devices like smoke and carbon monoxide detectors.
- Smart Home Integration: Modern ADT systems, often controlled via the ADT Control app, can integrate with a wide range of smart home devices. This allows you to control your security system, smart locks, lights, thermostats, and view security camera feeds all from your phone.
- Theft Protection Guarantee: ADT is confident in its service, offering a guarantee that may pay a portion of your homeowner’s insurance deductible if a burglary occurs while your system is armed.
This robust ecosystem is typically installed by a professional and financed through a multi-year contract.
How to Cancel Your ADT Security Contract
Canceling an ADT contract is a serious undertaking that requires careful planning. It is not a simple online process and almost always involves a significant financial penalty if you are still within your initial contract term.
The Most Important Factor: The Early Termination Fee (ETF)
The standard ADT contract is 36 months (24 months in California). If you wish to cancel before this term is complete, you will be subject to an Early Termination Fee.
- How it’s Calculated: ADT’s policy typically requires you to pay 75% of the remaining monthly payments.
- Example: If your monthly fee is $50 and you have 12 months left on your contract, the remaining value is $600. The ETF would be 75% of that, which is $450.
Given this substantial fee, the best financial decision is often to wait until your initial contract term is over. After the initial term, your contract typically converts to a month-to-month basis, which can be canceled with a 30-day notice without an ETF.
Step 1: Prepare for the Cancellation Call
Before contacting ADT, review your contract to understand your specific terms and end date. Have your account number and the primary account holder’s information ready.
Step 2: Contact ADT Customer Service by Phone
For your security and to ensure all terms are clearly communicated, you must cancel your service by speaking with a representative.
- Call ADT’s main customer service line at 1-800-ADT-ASAP (1-800-238-2727).
- Be prepared for a conversation with a retention specialist whose job is to convince you to stay. They may offer promotional rates or other deals. If you are certain you want to cancel, you must be polite but firm.
Step 3: The Cancellation Conversation
- Clearly state, “I am calling to cancel my ADT service and contract.”
- Provide your account information for verification.
- The representative will explain your contract status and calculate any applicable Early Termination Fees.
- Before ending the call, request a final confirmation number and ask for written confirmation to be sent to you via email or post. This documentation is critical.
Are There Any Exceptions to the ETF?
In very specific circumstances, you may be able to cancel ADT without a fee:
- Buyer’s Remorse: Most contracts have a 3-day “buyer’s remorse” period right after signing where you can cancel without penalty.
- Military Relocation: The Servicemembers Civil Relief Act (SCRA) provides protections for active-duty military members who need to relocate due to official orders, often allowing them to terminate contracts like this.
- ADT Relocation Guarantee: If you are moving, ADT has a program that may allow you to set up a new system at your new home, effectively transferring your commitment.
A Note on Third-Party Cancellation Services
You may see online services like Unsubby that offer to manage subscription cancellations. These services are not suitable for terminating a legally binding service contract like the one you have with ADT. They cannot negotiate your Early Termination Fee or bypass the security verification required. To properly cancel ADT, you must engage directly with the company.
Conclusion: Understanding Your Commitment
ADT provides top-tier home security that brings invaluable peace of mind to millions. The most crucial part of being an ADT customer is understanding that you are signing a long-term service agreement. This contract is the foundation of your service. By knowing the terms, especially regarding the Early Termination Fee, and following the official cancellation procedures, you can manage your home security with confidence and make informed decisions that are right for your family and your finances.
